EVY Technology UK
Last updated: 11 November 2026
1. Introduction
Welcome to EVY Technology UK.
These Terms & Conditions govern your use of our website, www.evy.uk.com, and the purchase of products through our online store.
Please read these Terms & Conditions carefully before placing an order. By purchasing products through our website, you agree to be bound by these terms.
These Terms & Conditions do not affect your statutory rights as a consumer under UK law.
2. About Us
This website is owned and operated by MASKU Limited, the authorised UK distributor and retailer of EVY Technology products.
Company name: MASKU Limited
Trading name: EVY Technology UK
Company registration number: 09633926
Registered office: Unit 15 Radar Way, Christchurch, England, BH23 4FL
Website: www.evy.uk.com
Email: Please use website contact us form
VAT registration number: GB260 0722 43
Throughout these Terms & Conditions, references to "we", "us" and "our" mean MASKU Limited, trading as EVY Technology UK.
References to "you" and "your" mean visitors to our website and customers purchasing our products.
3. Using Our Website
You agree to use our website lawfully and responsibly.
You must not:
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Use the website for any unlawful or fraudulent purpose.
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Attempt to interfere with the website's operation or security.
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Introduce viruses, malicious software or other harmful material.
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Attempt to gain unauthorised access to our website, servers or customer accounts.
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Copy or commercially exploit website content without permission.
We reserve the right to restrict access to our website where reasonably necessary to protect its security, integrity or lawful operation.
We aim to keep our website available and functioning correctly but cannot guarantee uninterrupted access.
4. Product Information
We take reasonable care to ensure that product descriptions, images, specifications and prices displayed on our website are accurate and up to date.
Our range includes sun protection, skincare, self-tanning and related products.
Please note:
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Product packaging and appearance may occasionally differ from website images.
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Ingredients and formulations may be updated by the manufacturer.
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Product availability may change without notice.
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Product colours may appear differently depending on your device or screen settings.
Customers should always read the product packaging, ingredients, warnings and instructions before use, particularly where allergies or skin sensitivities are concerned.
If you have any questions about a product before purchasing, please contact us.
Nothing in this section affects your legal right to receive goods that match their description and meet the standards required by law.
5. Sun Protection and Skincare Advice
EVY Technology products are designed to support healthy skincare and effective sun protection when used in accordance with their instructions.
For sunscreen products, we recommend following the manufacturer's application and reapplication guidelines.
Sunscreen should be applied generously and evenly and reapplied as directed, particularly after swimming, sweating, towel drying or other activities that may reduce protection.
No sunscreen provides 100% protection against ultraviolet radiation.
Customers should also take sensible precautions when exposed to the sun, including seeking shade, wearing protective clothing and avoiding excessive sun exposure.
Self-tanning products do not provide sun protection unless specifically labelled with an SPF rating.
Information provided on our website is intended for general product guidance and does not replace professional medical advice.
If you have concerns about a skin condition, allergic reaction or product suitability, please seek advice from an appropriate healthcare professional.
Nothing in these Terms & Conditions excludes or restricts liability where doing so would be unlawful.
6. Prices and Payment
All prices displayed on our website are in pounds sterling (GBP), unless otherwise stated.
Prices include UK VAT where applicable, unless clearly indicated otherwise.
Delivery charges, if any, will be displayed before you complete your purchase.
We reserve the right to change product prices at any time. However, changes will not affect orders that have already been accepted.
Payment must be made using one of the payment methods available at checkout.
Payments are processed securely through our authorised payment service providers.
We do not ordinarily store customers' full payment card details.
If an obvious pricing or product information error occurs, we may contact you before accepting your order to confirm the correct details.
You will not be required to proceed at a corrected price.
7. Placing an Order
When placing an order through our website, you are responsible for ensuring that:
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Your personal and contact information is accurate.
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Your delivery address is complete and correct.
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The products and quantities selected are correct.
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Your payment details are valid and authorised.
After placing an order, you will normally receive an automated email acknowledging receipt.
This acknowledgement does not necessarily mean your order has been accepted.
A legally binding contract is formed when we send you an order acceptance or dispatch confirmation, whichever we identify as our acceptance of the order.
We reserve the right to decline an order before acceptance for legitimate reasons, including:
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Product unavailability
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Incorrect pricing or product information
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Suspected fraudulent activity
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Payment authorisation failure
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Delivery restrictions
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Other circumstances preventing lawful fulfilment
If payment has already been taken for an order we cannot accept, we will refund the amount paid without undue delay.
8. Product Availability
All orders are subject to product availability.
We make reasonable efforts to ensure that stock information displayed on our website is accurate.
Occasionally, products may become unavailable after an order has been placed due to stock discrepancies or unforeseen circumstances.
If we are unable to supply an ordered product, we will contact you and offer an appropriate solution, such as a replacement product, revised delivery arrangement or refund.
We will not substitute products without your agreement.
9. Delivery and Shipping
UK Delivery
We currently offer free standard delivery to eligible UK addresses.
Orders placed Monday to Friday before 2:00 pm are normally dispatched on the same working day, subject to stock availability, payment authorisation and operational conditions.
Orders placed after this time, at weekends or on public holidays will usually be processed on the next working day.
Depending on the size and contents of your order, deliveries may be made through Royal Mail, DPD or another suitable delivery provider.
Delivery estimates are provided for guidance and are not guaranteed unless expressly agreed as a specific delivery commitment.
Delivery Times
We aim to dispatch and deliver orders promptly.
Unless a different delivery period has been agreed, we will deliver goods without undue delay and within 30 days of the contract being formed.
If delivery is delayed, we will make reasonable efforts to notify you and provide updated information.
Your statutory rights regarding late or failed delivery remain unaffected.
Delivery Addresses
Please ensure your delivery address is accurate when placing your order.
If you notice an error, contact us as soon as possible.
Once an order has been dispatched, we may be unable to amend the delivery address.
We are not responsible for delays caused by inaccurate information supplied by the customer, although this does not affect our obligations under applicable consumer law.
Failed Deliveries
If a delivery cannot be completed, the courier may provide instructions for redelivery or collection.
If an order is returned to us because it was not collected or because incorrect delivery details were provided, we will contact you to arrange an appropriate resolution.
Any additional delivery charges will be explained before they are incurred.
International Delivery
We do not accept orders from outside the United Kingdom & EIRE and cannot ship outside the United Kingdom using 3rd party international shippers. Please see the EVY Sweden site for local distributors.
10. Ownership and Responsibility for Goods
Ownership of products passes to you once we have received payment in full and the goods have been delivered.
Responsibility for the goods normally passes to you when you, or someone nominated by you, takes physical possession of them.
Until that point, we remain responsible for the goods during delivery by our appointed carrier.
Different rules may apply if you independently arrange a carrier that was not offered by us.
11. Cancelling Your Order
You may request cancellation of an order before it has been dispatched by contacting our customer service team.
We will make reasonable efforts to cancel the order before shipment.
If your order has already been dispatched, you may exercise your applicable statutory cancellation rights or use our returns procedure.
Your Statutory Right to Cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers purchasing online generally have the right to cancel an order without giving a reason.
For most eligible goods, the cancellation period ends 14 days after the day you, or a person nominated by you, receive the products.
Where an order contains multiple products delivered separately, the cancellation period generally runs from receipt of the final item.
To exercise your right to cancel, you must inform us of your decision before the cancellation period expires.
You can do this by emailing us or sending a clear written statement.
Once you have informed us of your cancellation, you must return the goods within 14 days unless we have agreed to collect them.
Exceptions to Cancellation Rights
Certain products are excluded from the statutory right to cancel.
These may include sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken after delivery.
This exception may apply to relevant skincare, cosmetic and personal care products where the legal conditions are met.
The exception does not apply automatically to every product merely because its packaging has been opened.
Your statutory rights relating to faulty, damaged or incorrectly described products are unaffected.
12. Our 30-Day Returns Policy
In addition to your statutory rights, we offer a 30-day returns policy for eligible unopened products.
You may return an eligible product within 30 days of delivery, provided that:
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The product is unused and unopened.
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Any original hygiene or tamper-evident seal remains intact.
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The product is in a suitable condition for resale.
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You provide your order number or another form of proof of purchase.
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The return complies with applicable transport requirements.
Our voluntary 30-day returns policy does not reduce or replace your statutory 14-day cancellation rights or your rights regarding faulty goods.
Arranging a Return
Before returning products, please contact our customer service team so that we can provide the appropriate instructions.
You should include your order number, the items being returned and the reason for the return, where applicable.
For change-of-mind returns, customers are normally responsible for the direct cost of returning the goods, where this has been explained before purchase.
Where products are faulty, damaged, incorrectly supplied or otherwise fail to meet applicable legal requirements, we will meet reasonable return costs where required by law.
Important: Aerosol Shipping Restrictions
Many EVY Technology products are supplied in pressurised aerosol containers.
These products are subject to transport and safety requirements, and special packaging, labelling or carrier arrangements may be necessary.
Please do not return aerosol products without checking the appropriate shipping requirements.
We can provide guidance on suitable return arrangements.
Customers should not attempt to send aerosols using a postal service that prohibits or restricts the relevant products.
Return Address
Returns EVY/MASKU Ltd, Unit 15, Radar Way, Christchurch Business Park, Christchurch,Dorset, Bh23 4FL
13. Refunds
Where you exercise your statutory cancellation rights, we will refund the payments received for the cancelled goods, including the cost of our least expensive standard delivery option where applicable.
We are not required to refund additional charges for an enhanced delivery service chosen by you.
Refunds will be processed without undue delay and within the time limits required by law.
Where goods are being returned following statutory cancellation, we may withhold the refund until we receive the returned goods or you provide evidence of having sent them back, whichever occurs first.
In accordance with applicable law, the refund will be made within 14 days of the relevant return or evidence of return.
We may make a lawful deduction for any reduction in value resulting from handling beyond what would reasonably be permitted when examining goods in a shop.
For eligible returns under our additional 30-day returns policy, we aim to process refunds within seven days of receiving and inspecting the returned products.
Refunds will normally be issued to the original payment method unless an alternative is expressly agreed and permitted by law.
The time taken for a refund to appear in your account may depend on your bank or payment provider.
14. Faulty, Damaged or Incorrect Products
We take care to ensure that all products are supplied in good condition and match their descriptions.
If you receive a product that is faulty, damaged or incorrect, please contact us as soon as reasonably possible.
Where appropriate, we may ask for your order details and photographs to help investigate the issue.
Under the Consumer Rights Act 2015, products must be:
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Of satisfactory quality
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Fit for their intended purpose
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As described
Where products do not meet these requirements, you may be entitled to a refund, replacement, repair or another legal remedy, depending on the circumstances.
Consumers generally have a short-term right to reject faulty goods within 30 days, subject to the applicable legal rules.
Further rights may apply after this period.
We will not require customers to pay return costs for faulty or incorrectly supplied goods where the law requires us to cover those costs.
Nothing in these Terms & Conditions limits or excludes your statutory consumer rights.
15. Promotions, Discounts and Special Offers
From time to time, we may offer promotional discounts, voucher codes, product bundles and special offers.
Promotions may be subject to additional conditions, which will be displayed alongside the offer.
Unless otherwise stated:
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Promotional codes cannot be exchanged for cash.
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Only one promotional code may be used per order.
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Discounts cannot be applied retrospectively to completed orders.
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Promotional offers are subject to availability.
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Offers may be restricted to selected products or categories.
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Promotions cannot be combined unless expressly stated.
We reserve the right to withdraw or amend promotions before orders are accepted, or where reasonably necessary to address errors, misuse or legal requirements.
Changes will not retrospectively affect orders already accepted.
Where a customer returns part of a discounted bundle, any refund will reflect the price actually paid for the returned goods and the applicable legal requirements.
16. Customer Accounts
You may be able to create a customer account to manage orders, save information and view your purchase history.
You are responsible for keeping your login details secure and confidential.
Please notify us promptly if you suspect unauthorised access to your account.
We may suspend or restrict accounts where reasonably necessary to investigate suspected fraud, misuse or security concerns.
You may request account closure by contacting us.
Certain information may need to be retained after closure to comply with legal, accounting or regulatory obligations.
17. Intellectual Property
All content displayed on our website, including text, photographs, graphics, logos, product descriptions, designs and other materials, is protected by applicable intellectual property laws.
EVY Technology names, trademarks, product designs and associated branding belong to their respective owners and are used by MASKU Limited under appropriate commercial arrangements.
You may view and use website content for personal, non-commercial purposes.
You may not reproduce, distribute, modify or commercially exploit website content without the necessary permission from the relevant rights holder, except where permitted by law.
18. Privacy and Personal Data
We are committed to protecting your personal information.
Any personal information collected when you use our website or purchase products is processed in accordance with our Privacy Policy and applicable data protection legislation.
Our Privacy Policy explains:
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What personal information we collect
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How and why we use it
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How information is stored and protected
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When information may be shared
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Your rights under UK data protection law
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How to contact us about privacy matters
Please refer to our Privacy Policy for further information.
19. External Links
Our website may include links to third-party websites, including manufacturers, product information resources and social media platforms.
These links are provided for information or convenience.
We do not control independent third-party websites and are not responsible for their content, availability or privacy practices.
We recommend reviewing their relevant terms and privacy policies before using them.
20. Website Availability and Accuracy
We make reasonable efforts to maintain the accuracy, security and availability of our website.
However, occasional technical errors, maintenance periods or interruptions may occur.
We may update, modify or temporarily suspend website functionality where reasonably necessary for maintenance, security or operational purposes.
We will not be responsible for losses arising solely from circumstances outside our reasonable control, except where applicable law provides otherwise.
Nothing in this section excludes or limits our legal responsibilities to customers.
21. Limitation of Liability
Nothing in these Terms & Conditions excludes or restricts liability for:
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Death or personal injury caused by negligence
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Fraud or fraudulent misrepresentation
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Breach of rights that cannot lawfully be excluded
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Any other liability that cannot be excluded under applicable law
We remain responsible for losses that are a foreseeable consequence of our breach of contract or failure to exercise reasonable care and skill.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed, except where the law provides otherwise.
Our website and products are intended primarily for personal consumer use.
Where permitted by law, we are not responsible under consumer contracts for business losses, including loss of profits, revenue or business opportunities.
This does not affect any statutory rights or remedies available to consumers.
22. Events Outside Our Control
We will not be responsible for delays or failure to perform obligations where caused by events genuinely outside our reasonable control.
Such events may include:
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Severe weather or natural disasters
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Transport network disruption
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Significant postal or courier disruption
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Industrial action
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Government restrictions
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Unexpected supply chain interruptions
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Major telecommunications or infrastructure failures
Where such circumstances affect an order, we will take reasonable steps to inform you and minimise disruption.
Your statutory rights, including rights relating to late or failed delivery, will remain unaffected.
23. Changes to These Terms & Conditions
We may update these Terms & Conditions from time to time to reflect changes in our operations, website services or legal requirements.
The latest version will be published on our website, together with the date of the most recent update.
Changes will not retrospectively alter the terms of an order already accepted unless required by law or agreed with the customer.
We recommend reviewing these Terms & Conditions before placing an order.
24. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer resident in Scotland or Northern Ireland, you retain the protection of any mandatory consumer laws applicable to you and may bring proceedings in the courts available to you under applicable law.
Nothing in these Terms & Conditions removes any mandatory consumer protection available under the laws that apply to your purchase.
25. Complaints and Customer Service
We aim to provide excellent customer service and resolve any issues promptly and fairly.
If you have a complaint about a product, delivery, refund or any other aspect of your purchase, please contact our customer service team.
We will investigate complaints and make reasonable efforts to provide an appropriate resolution.
You may also have access to independent consumer advice or dispute-resolution services.
Your right to pursue legal remedies remains unaffected.
26. Contact Information
If you have any questions about these Terms & Conditions, an order or the products we sell, please contact us.
EVY Technology UK
MASKU Limited
Unit 15 Radar Way
Christchurch
England
BH23 4FL
Email: Please us the website contact us form
Website: www.evy.uk.com
We are committed to providing quality products, reliable service and a straightforward shopping experience.